Message from Dr Moore
"We've asked our receptionists to ask all our patients for some basic information about their problem, when booking any kind of appointment. This is to help them guide you to the most appropriate health professional. Our reception team are fully trained to offer you the best available choices.
Your problems will always be treated with the utmost confidentiality.
Please ensure that if you request an urgent appointment for today that you are prepared to attend an appointment at any location or time the doctor requests. If you are requesting a home visit for today please do so before 10:30am if at all possible.
We are very grateful for your cooperation so that we can make sure you see the right person."
New Patient Improved Access Service for Routine and Same Day Appointments
From the 1st April 2018 Gp surgeries from Cheltenham, Bishops Cleeve and Winchcombe, listed below, are participating in a new Improved Access Service Pilot to offer additional weekday evening and weekend Primary Care appointments for patients.
The new service will offer ‘Routine’ and ‘Same-day’ appointments that are pre-booked in advance. Appointments will be available until 8pm Monday to Friday and from 8:30am to 12:30pm on Saturdays. It is hoped this will allow patients greater access to primary care, particularly for those who would prefer an appointment outside of normal hours
Appointments are available for all patients registered at the above Surgeries.
Please contact your registered Surgery as usual in order to book an appointment. Please note these appointments will be hosted across the pilot sites on different days. GPs and Nurses will need your consent to access your medical notes if you choose to use the new service.
The new service is for booked appointments only and is not available for drop-ins. Please note that there is not normally telephone access to Surgeries after 6.30pm during the week and at weekends.
The Out-of-Hours service will continue to operate and patients should phone 111 if they need urgent medical attention outside of normal Surgery opening hours, including Public Holidays.
The EU's New General Data Protection regulation (GDPR)
Please note that from 25th May 2018, due to the EU's new Data Protection regulation, we will be unable to release prescriptions or paperwork without seeing appropriate ID for the named person to whom the paperwork relates.
This includes children aged 12 years old and above.
- Utility bill (not mobile), within last 3 months
- Council tax bill(current year)
Patients Participant Group (PPG)
We are pleased to announce that our PPG members/volunteers worked closely with The Kings Head during Cheltenham race week collecting money to raise funds for the Surgery. They raised a fantastic £530! This money will contribute towards an additional ECG machine for the Surgery.
The Patients Participation Group (PPG) are hosting afternoon teas on the 2nd Sunday of each month for those in our surgery who are particularly isolated.
This commenced in June 2017 and has proved to be extremely popular with numbers close to capacity.
They may still need occasional drivers, cake, sandwich makers and volunteers at the tea. Your help is hugely appreciated.
If you know anyone who is over 75, is living alone, has lost contact with friends and family and is unable to get out and about we would also like to have these contacts. You can reach us through;
Peggy Dyer: email@example.com Tel:01242 671023
Maggie Morris: firstname.lastname@example.org Tel:01242 516894
Rose Rawlings: email@example.com Tel:01242 679545
Antibiotics do NOT work against viral infections, which cause most acute colds, sore throats or coughs, and can therefore, cause more HARM than good. Symptoms can be eased by drinking plenty of water and rest.
Colds can last about two weeks and may result in a cough/phlegm. There are various over the counter remedies to ease these symptoms. Speak to a pharmacist for a advice. If your symptoms last longer than three weeks, or you become breathless, have chest pains, speak to a nurse/doctor.
Antibiotics are used to treat infections caused by bacteria. The bacteria can sometimes become reseistant so that the antibiotic no longer works. The more often you use an antibiotic, the more likely the antibiotic WON'T work for you.
Speak to a PHARMACIST or visit www.nhs.uk/Antibiotics for more information.
Illness/Injury? ASAP Campaign
If you are ill or injured and not sure where to turn for help, you can download the ASAP mobile phone App (ASAP Glos NHS) from the App store or search the ASAP website:
www.asapglos.nhs.uk Alternatively, call NHS 111.
Text/e-mail messaging service
To sign up for this service fill in a consent form (available at reception) to receive texts/e-mails for the following:
- Appointment reminders
- Routine messages from your GP to phone the surgery
- As well as information about certain clinics at the surgery
We believe this will help significantly in the way we are able to communicate with our patients.
Do you struggle with eye drops?
Patients with glaucoma can find using eye drops difficult and although, there are no obvious immediate benefits, there are often compliance issues. However, using eye drops recommended by your GP is important as it can delay loss of vision and preserve sight.
Visit http://myeyedrops.info for more information and videos on how to safely and effectively administer eye drops for both adults and children.
We really appreciate your donations for books in the waiting room and always look forward to receiving books you no longer want. Every three months, the money donated
goes to a chosen charity.
You can Login to this service via the Appointments or Prescriptions tab (located at the top of this page) and then select either "Appointments Online" or "Prescriptions Online". By clicking on "SystemOnline" it will ask you for your username and password (given to you by reception after registering for this service). You will then be asked to change your password. This service allows you to request your medication and also book or cancel appointments.
Change4Life Smart Swaps encourages people to cut down sugar and saturated fat from everyday snacks, drinks and meals by making one easy change.
In return for signing up to Smart Swaps, people will receive a pack with a Smart Swapper full of healthier swap and meal ideas, money-off vouchers, fridge magnets, and the option to sign-up for additional email and text support. Visit https://smartswaps.change4life.co.uk/ for more information.
Stop Smoking Service
For people wanting support for stopping smoking you can visit www.stopsmokingglos.nhs.uk to find useful information, motivational tips and techniques, film clips, case studies and information on medication available.
'The Practice' (Newsletter)
Is available at the surgery (or click the link for the "Latest News" under the Further Information list to the right of this page and then "Download Newsletter"). You can sign up to receive future newsletters by e-mail. Click the "Sign Up For Email Newsletter" below.